Version No: 3.2 / Date: 01/07/2025
PRIVACY NOTICE
ABOUT US
We Keith Taylor Ltd T/A Keith Taylor (also referred to as “we”, “us”, or “our”) are a registered
company in England (Company no. 3978098). Our registered address is 56 Gowthorpe, Selby, YO8
4ET.
The PURPOSE OF THIS NOTICE
This Notice is designed to help you understand what kind of information we collect in connection
with our products and services and how we will process and use this information. In the course of
providing you with products and services we will collect and process information that is commonly
known as personal data.
This Notice describes how we collect, use, share, retain and safeguard personal data.
This Notice sets out your individual rights; we explain these later in the Notice but in summary these
rights include your right to know what data is held about you, how this data is processed and how
you can place restrictions on the use of your data.
WHAT IS PERSONAL DATA?
Personal data is information relating to an identified or identifiable natural person. Examples include
an individual’s name, age, address, date of birth, their gender and contact details.
Personal data may contain information which is known as special categories of personal data. This
may be information relating to an individual’s health, racial or ethnic origin, political opinions,
religious or philosophical beliefs, trade union membership, genetic and biometric data, or data
relating to or sexual orientation.
Personal data may also contain data relating to criminal convictions and offences.
For the purposes of safeguarding and processing criminal conviction and offence data responsibly,
this data is treated in the same manner as special categories of personal data, where we are legally
required to comply with specific data processing requirements.
PERSONAL DATA WE COLLECT
In order for us to arrange and administer insurance for you we will collect and process personal data
about you. We will also collect your personal data where you request information about our
services, customer events, promotions and campaigns.
We may also need to collect personal data relating to others in order to arrange and administer
insurance. In most circumstances, you will provide us with this information. Where you disclose the
personal data of others, you must ensure you are entitled to do so.
You may provide us with personal data when completing online quote or contact forms, when you
contact us via the telephone, when writing to us directly or where we provide you with paper based
forms for completion or we complete a form in conjunction with you.
We will share your personal data within our firm and with business partners. This is normal practice
within the insurance industry where it is necessary to share information in order to place, quantify
and underwrite risks, to assess overall risk exposure and to process claims. It is also necessary to
determine the premium payable and to administer our business.
Version No: 3.1 / Date: 12/02/2020
We also share personal data with authorised third parties, this is necessary where we are required
to do so by law, where we need to administer our business, to quote for, source, place and
administer your insurances (including arranging insurance premium finance), to perform
underwriting activities and to process claims. Some examples follow:
− Insurers; − Claims handling companies;
− Underwriters; − Loss adjusters;
− Premium finance providers; − Insurance brokers;
− Credit reference agencies; − Reinsurers;
− Debt recovery agencies; − Regulators.
We will collect your personal data when you visit our website, where we will collect your unique
online electronic identifier; this is commonly known as an IP address.
We may record your communications with us when contacting our customer care, complaints and
other customer focused functions. We also collect personal data through the use of telematics or
similar locational tracking services, where you have agreed to the use of this particular service.
Where we collect data directly from you, we are considered to be the controller of that data i.e. we
are the data controller. Where we use third parties to process your data, these parties are known as
processors of your personal data. Where there are other parties involved in underwriting or
administering your insurance they may also process your data in which circumstance we will be a
joint data controller of your personal data.
A data ‘controller’ means the individual or organisation which, alone or jointly with others,
determines the purposes and means of the processing of personal data.
A data ‘processor’ means the individual or organisation which processes personal data on behalf of
the controller.
As a provider of insurance services, we will process the following categories of data:
- Personal data such as an individual’s name, address, date of birth, gender, contact details and
details of historic claims - Special categories of personal data such as health and details on historic claims resulting in injury
(physical and physiological) - Data relating to criminal convictions and offences such as details of driving offences or insurance
fraud
If you object to the collection, sharing and use of your personal data we may be unable to provide
you with our products and services.
For the purposes of meeting the Data Protection Act 2018 territorial scope requirements, the United
Kingdom is identified as the named territory where the processing of personal data takes place.
If you require more information about our insurance processes or further details on how we collect
personal data and with whom we share data with, please contact our data privacy representative by
e-mailing robert@keithtaylorinsurance.co.uk
WHY DO WE NEED YOUR PERSONAL DATA?
We will use your personal data for the performance of our contract with you, to quote for and
provide you with insurance products and services, to process claims and renewals, to administer
your policy and our business, to respond to any requests from you about services we provide and to
process complaints. We will also use your personal data to manage your account, perform statistical
analysis on the data we collect, for financial planning and business forecasting purposes.
We will use the special category and criminal conviction data we collect about you for the
performance of our contract with you which is deemed to be necessary for reasons of substantial
public interest. This allows us to quote for and provide you with insurance products and services, to
process claims and renewals and to administer your policy.
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In purchasing our products and services you should understand that you are forming a contract with
us. If you contact us for a quote or request details on the services we provide, we consider ourselves
as having a legitimate business interest to provide you with further information about our services.
We will retain your personal data at the end of any contractual agreement for a minimum period of
10 years, or such longer period as may be required by applicable law and/or Regulatory
Requirements. We will retain special category and criminal conviction data for a minimum period of
10 years, or such longer period as may be required by applicable law and/or Regulatory
Requirements. Where you have submitted a claim, we will retain your data for a minimum period of
10 years, or such longer period as may be required by applicable law and/or Regulatory
Requirements, if it is a non-injury claim; where an individual has been injured (physical and
physiological), we will retain your data for a minimum period of 10 years, or such longer period as
may be required by applicable law and/or Regulatory Requirements. Where you have requested a
quote, we will retain your personal data for 2 years, where you have contacted us for details of our
services and products, we will retain your personal data for 2 years. Where you make a complaint
we will retain the data for a minimum period of 10 years, or such longer period as may be required
by applicable law and/or Regulatory Requirements. Where you or law enforcement agencies inform
us about any active investigation or potential criminal prosecution, we will comply with legal
requirements when retaining this data. The retaining of data is necessary where required for
contractual, legal or regulatory purposes or for our legitimate business interests for statistical
analysis (profiling).
Sometimes we may need to retain your data for longer, for example if we are representing you or
defending ourselves in a legal dispute or as required by law or where evidence exists that a future
claim may occur.
You should be aware that we use automated decision making (services/tools and techniques) to
check for customer suitability to our products, for example we might perform a credit search to
check an individual’s solvency and credit rating. You have the right to object to the use of profiling
activities and the use of automated decision making (services/tools and techniques).
Please contact our data privacy representative if you object to the use of, or you have any questions
relating to the use of, your data, the retention of your personal data or the use of profiling and
automated decision making services/tools and techniques.
YOUR RIGHTS
Individuals are provided with legal rights governing the use of their personal data. These grant
individuals the right to understand what personal data relating to them is held, for what purpose,
how it is collected and used, with whom it is shared, where it is located, to object to its processing,
to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its
processing. Individuals can also request the deletion of their personal data.
These rights are known as Individual Rights under the Data Protection Act 2018. The following list
details these rights:
− The right to be informed about the personal data being processed;
− The right of access to your personal data;
− The right to object to the processing of your personal data;
− The right to restrict the processing of your personal data;
− The right to rectification of your personal data;
− The right to erasure of your personal data;
− The right to data portability (to receive an electronic copy of your personal data);
− Rights relating to automated decision making including profiling.
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Individuals can exercise their Individual Rights at any time. As mandated by law we will not charge a
fee to process these requests, however if your request is considered to be repetitive, wholly
unfounded and/or excessive, we are entitled to charge a reasonable administration fee.
In exercising your Individual Rights, you should understand that in some situations we may be
unable to fully meet your request, for example if you make a request for us to delete all your
personal data, we may be required to retain some data for taxation, prevention of crime and for
regulatory and other statutory purposes. You should understand that when exercising your rights, a
substantial public or vital interest may take precedence over any request you make. In addition,
where these interests apply, we are required by law to grant access to this data for law
enforcement, legal and/or health related matters.
The flow of data within the insurance sector is complex and we ask you to keep this in mind when
exercising your ‘rights of access’ to your information. Where we may be reliant on other
organisations to help satisfy your request this may impact on timescales.
DATA PRIVACY REPRESENTATIVE
To ensure data privacy and data protection has the appropriate focus within our organisation we
have a Data Privacy Representative. Please contact our data privacy representative, Robert Taylor,
by e-mailing robert@keithtaylorinsurance.co.uk or by writing to Keith Taylor, 56 Gowthorpe, Selby,
YO8 4ET, or by calling 01757 70367.
PROTECTING YOUR DATA
We will take all appropriate technical and organisational steps to protect the confidentiality,
integrity, availability and authenticity of your data, including when sharing your data within our firm
and authorised third parties.
COMPLAINTS
If you are dissatisfied with any aspect of the way in which we process your personal data please
contact our data privacy representative. You also have the right to complain to the UK’s data
protection supervisory authority, the Information Commissioner’s Office (ICO). The ICO may be
contacted via its website which is https://ico.org.uk/ by live chat or by calling their helpline on 0303
123 1113.
HOW TO CONTACT US
If you have any questions regarding this notice, the use of your data and your Individual Rights
please contact our data privacy representative, Robert Taylor, by e-mailing
robert@keithtaylorinsurance.co.uk or by writing to Keith Taylor, 56 Gowthorpe, Selby, YO8 4ET, or
by calling 01757 70367.